I have worked as the Head of International exchange services and education cooperation since 2012. We serve more than 2 000 students and academics each year to implement their international exchange periods and experiences. Our excellent partner universities all over the world in every continent have our full attention to meet their expectations and to fulfill their demands of cooperation based on our bilateral agreements. The yearly budget is over 3 million euros and the office is managed with 15 specialists. Our services as the international exchange office is ranking excellent in the students’ ISB surveys. As the head of services, I have special interest in international cooperation, cultural competences, LEAN management and service design. I participate in UNA Europa and UNICA networks as the official representative of our university and I have the responsible role in several national working groups. I hold the doctoral degree in education (learning and teaching in higher education) from the University of Helsinki.