IT services at the university

Helpdesk

User support for the IT services, key applications, and information systems of the University of Helsinki. Support is offered via e-mail, telephone, and the Helpdesk chat.

Instructions

The instructions service compiles instructions for the university's most common applications and IT services at www.helsinki.fi/helpdesk.

User account

Each student and employee of the university is given their own user account for the use of the university online services.
More information in Flamma (requires logging in with HU:s user account)
Helpdesk instructions

Wireless network connections

The university facilities offer extensive opportunities for the use of wireless networks. The Eduroam network is also available for visitors from most of the other universities with the accounts of their own institutions.
More information in Flamma (requires logging in with HU:s user account)
Helpdesk instructions

Remote access to the university network and materials

The network services of the University of Helsinki can also be used outside the university's network. The connection requires a valid user account and can be established through both VPN and a separate online portal.
More information in Flamma (requires logging in with HU:s user account)
Helpdesk instructions

ID Point identification

In ID Point service desks, you can acquire an account to manage issues requiring ID in the Helpdesk telephone service. The service desks can be found at various locations around the university, and there are also some service points outside Helsinki.
More information in Flamma (requires logging in with HU:s user account)
Helpdesk instructions

Workstation service

The procurement and administration of the workstations at the University of Helsinki is focused under one extensive service, which ensures up-to-date equipment, software and information security.
More information in Flamma (requires logging in with HU:s user account)

Software

A diverse selection of software is used at the university. The management of the key licences is centralised in the IT Center so that the units do not need to use their time managing licences. In addition to the most common office software, the university offers an extensive selection of software intended for scientific purposes.
More information in Flamma (requires logging in with HU:s user account)
Instructions in Helpdesk

Download Centre

The university has obtained a wide selection of software the university students and employees can install on their home computers. The software and their installation information is concentrated in the Download Centre.
More information in Flamma (requires logging in with HU:s user account)
Instructions in Helpdesk

Printing services

Unigrafia is in charge of printing at the University of Helsinki. Students are offered a free-of-charge basic printing service and a more diverse service subject to a fee. The units provide their staff with printing services.
More information in Flamma (requires logging in with HU:s user account)
Unigrafia
Instructions in Helpdesk

Personal storage space

The university offers all students and employees of the university their own storage space on the network drive.
More information in Flamma (requires logging in with HU:s user account)
Helpdesk instructions

Group storage space

The group storage space is a shared storage space where work groups, research groups, etc. can save their materials.
More information in Flamma (requires logging in with HU:s user account)
Helpdesk instructions

Server storage space

When requiring a great deal of storage space, saving on a server is a good solution. Space suited both for continuous use and archiving materials is available as necessary on the IT Center servers.
More information in Flamma (requires logging in with HU:s user account)

Database service

Even large data storage spaces can be created and supported with the help of a database service. The IT Center offers Oracle, MS SQL, and MariaDB databases.
More information in Flamma (requires logging in with HU:s user account)

Funet Filesender

A handy, free-of-charge method for delivering large files, even up to several gigabytes, offered by IT Centre for Science CSC.
More information in Flamma (requires logging in with HU:s user account)
Helpdesk instructions

IDA storage service

A free-of-charge storage service intended for the researchers and research projects of the IT Centre for Science CSC, especially suited for securely storing large quantities of data for longer periods of time.
More information in Flamma (requires logging in with HU:s user account)
CSC

Office 365

Office 365 is an electronic Microsoft service package intended for everyone at the university. It contains e-mail and calendar software, and a host of other services useful in studies and work.
Office 365 in Flamma (requires logging in with HU:s user account)
Helpdesk instructions

Encrypted e-mail

The encrypted e-mail service allows you to encrypt the e-mails and attachments you send. This service is intended especially for cases where you send sensitive or confidential materials by e-mail.
More information in Flamma (requires logging in with HU:s user account)
Helpdesk instructions

Web meeting

A practical, free-of-charge tool for the university staff intended for organising remote meetings from your own computer.
More information in Flamma (requires logging in with HU:s user account)

Video conferencing

Remote conferencing with participants inside and outside of the university or even abroad are easily organised with the separate video meeting facilities.
More information in Flamma (requires logging in with HU:s user account)
Helpdesk instructions

Unitube

Unitube is a free-of-charge video storage service of the university. It helps save and share lectures, etc. Some university lecture halls and the Unitube studio on the central campus offer saving services.
More information in Flamma (requires logging in with HU:s user account)
Helpdesk instructions

Wiki

The Wiki service is particularly suitable for a shared workspace of work groups. In the university wiki, you can create limited and open workspaces that make producing and sharing information effortless.
More information in Flamma (log in with HU's user account)
Wiki support material

Blogs

The university offers its own blog service.
More information in Flamma (requires logging in with HU:s user account)
Instructions for bloggers

Web hotel

The university offers a secure and free-of-charge web hotel for its staff and units. A web hotel is a good solution for an online service operator, conference organiser, etc.
More information in Flamma (under Organizing a conference) (requires logging in with HU:s user account)

Eduuni

Eduuni is a cooperation and networking tool offered by IT Centre for Science CSC. It helps form work groups with parties outside of the university as well.
More information in Flamma (requires logging in with HU:s user account)
Support for Eduuni

Unigrafia's digital services

Unigrafia produces the university's printing and copying services and offers video storage services, website design, etc.
Unigrafia's site

Moodle learning platform

Moodle is an online learning environment of the University of Helsinki allowing courses and course materials to be compiled online. Moodle also enables online exams.
Moodle

IT classrooms and computer labs

The university campuses offer several shared workspaces with up-to-date computers and studying tools. The workspaces have printers and wireless network connections, allowing you to bring your own computer.
More information in Flamma (requires logging in with HU:s user account)

Student’s digital skills

Student's digital skills is a compulsory course for all degree students. Its aim is to ensure all students have the the IT skills and knowledge required in university studies. Its free-of-charge materials can be found online.
Information and instructions on how to take the course
Learning materials

Examinarium

A student can choose when to take an exam in the exam aquarium. The teacher will save the exam in the system in advance.
How to use the exam aquarium

Other network services for teaching

In addition to the above, the university has services for other teaching needs, such as activation, feedback, and identification of plagiarism.
More information in Instructions for teaching

IT consultation

Whether you require an internal network service for a research project or an extensive information system, the IT Center consultants will find the best solutions for all your IT needs.
More information in Flamma (requires logging in with HU:s user account)

Application development and administration

The IT Center also produces custom-made software for the special needs of the university and is in charge of their development as needed. For instance, specially made software can be developed for the use of research equipment.
More information on application development and application administration in Flamma (requires logging in with HU:s user account).

Firewall service

Usually, the university computers connect to the university network and, through that, to the world. However, if necessary, some computers can be isolated into their own network, enabling an individual, protected network in, for instance, a laboratory.
More information in Flamma (requires logging in with HU:s user account)

Server administration

The IT Center offers diverse, supported server solutions from virtual servers to physical equipment for the use of the students and employees of the university. Individual servers can also be obtained when necessary, and servers are stored in the data centers of the university.
More information in Flamma (requires logging in with HU:s user account)

Customer-specific support services

The tailored support services are intended primarily for university units. The support can consist of, for instance, updating a website or conference duty.
More information in Flamma (requires logging in with HU:s user account)