Everyone has the right to use Helsinki University Library. Persons over the age of 15 who live in Finland and have valid photographic proof of identity (passport, identity card, Finnish driving licence) have the right to borrow material, and those who have a user ID for the University of Helsinki information systems have the right to use electronic materials remotely.

A card can be granted to persons over the age of 15 who present an official ID and have a valid street address in Finland. A post-office box, poste restante address or an address abroad are not acceptable addresses. Exchange students or visiting scholars may get a library card even though they do not meet all of the requirements above.

The first Helka card is free of charge, but for a lost card there is a replacement fee of €5.

Students of the University of Helsinki

  1. Activate your customer information in Helka database by signing in with your Helsinki University user credentials.
  2. After activation, you can pick up your Helka library card from any Helsinki University Library location during customer service hours. Please remember to bring an official ID card. Note that for the time being, the library card can only be picked up from the Main Library's customer service at Kaisa House.
  3. Set a PIN code in your customer account in the Helka database. The PIN code is needed only when you borrow print material using the library's self-service lending machines.
  4. Once you have the library card, you can request books, renew loans and, when necessary, pay overdue fines in the Helka database.
  5. Do not update your contact information in Helka, as the contact information is automatically updated from the background systems of the University of Helsinki. So, please notify university services (eg Sisu) of any changes in your contact information.
Mobile Library Card
Starting from Autumn 2021, new students at the University of Helsinki can acquire a virtual Helka library card via the Studies Service. The mobile library card will be ready to use straight away. If you acquire a mobile Helka card via the Studies Service, you do not need a plastic Helka card. Note that the service is not yet in use. The mobile library card can be applied for earliest at the end of August 2021. 
 

Staff of the University of Helsinki

  1. Activate your customer information in Helka database by signing in with your Helsinki University user credentials.
  2. After activation, you can pick up your Helka library card from any Helsinki University Library location during customer service hours. Please remember to bring an official ID card. Note that for the time being, the library card can only be picked up from the Main Library's customer service at Kaisa House.
  3. Set a PIN code in your customer account in the Helka database. The PIN code is needed only when you borrow print material using the library's self-service lending machines.
  4. Once you have the library card, you can request books and renew loans in the Helka database.
  5. Do not update your contact information in Helka, as the contact information is automatically updated from the background systems of the University of Helsinki. So, please notify university services of any changes in your contact information.

Other customers (no university user credentials)

  1. Order a Helka library card by using the online form.
  2. The card will be available for pick-up after three working days. You can pick up your card from any Helsinki University Library location during customer service hours. Please remember to bring an official ID card. You can also get a Helka card by visiting the library's customer service desk. Note that for the time being, the library card can only be picked up from the main library's customer service at Kaisa House.
  3. Once you have the library card, you can request books, renew loans, update your customer data in the Helka database and, when necessary, pay overdue fines.
  4. In order to use the library's self-service lending machines, you need a PIN code which you have to set in your customer account in the Helka database. You need to have a valid e-mail in the system to be able to log in to Helka.

No. Only a Helka card or a University of Helsinki UniCard/Lyyra card can be used in Helsinki University Library.

Call the service number of Helsinki University Library (02941 23920, during library customer service hours) or send an email to the address library@helsinki.fi, and we will suspend your library card. You can also report your card as lost in the nearest University of Helsinki campus library. If you later find your card, you must go to the library to show your ID and the library card, and the card will be reactivated. If you do not find the card, a new one costs €5. If you have reported your card as stolen to the police, you will get a new card free of charge. You must present the police report when you come to collect your new card.

Go to the nearest Helka library and present your Helka card and ID at the customer service desk, and we will unblock your card.

You can change the PIN code in your customer information in the Helka database. The PIN code must be four digits. You need the PIN code only when you are using the library's self-service lending machines.

If you are not a University of Helsinki member (no university user credentials), logging in to Helka customer information requires that you have provided the library with your email address. If the library does not have your e-mail address, you will not be able to log in to Helka and change the PIN code yourself. In this case, contact the library's customer service.

First, check that you have the correct email address in Helka's customer information. 

Make sure you have subscribed to a new login link and are not using any old one. The login link is only valid for a limited time. 

Signing in works best when 

  • The login link is subscribed and opened on the same device and the same browser. 
  • It doesn't take too long between subscribing and opening the link. 
  • You use the link in the latest message sent by Helka. 

The login link may not work if: 

  • The link is subscribed into a different e-mail address than the one in your account in Helka. 
  • The link is subscribed by a different device than the one on which the login is attempted. 
  • A significant amount of time has passed between ordering and opening the link. 
  • The link is opened from an older email sent by Helka and not the latest one. 
  • Your device switches between wireless network and a mobile data connection or vice versa (in which case the device's IP number changes).

University of Helsinki members’ (students and staff) contact information in the library’s Helka database is automatically updated through the HU background systems (Oodi/Sisu, SapHR). Please make sure to notify these services of any changes in your contact information. Also, be sure to keep your personal email address up to date on university systems. After graduating from the university or terminating your employment, your personal e-mail address is a login link to the Helka database, and library messages are automatically sent to this e-mail. You can find more information on the Helpdesk page When there are changes in your details.

HU members only need to visit the library’s customer service desk when their library card needs changing (eg. after a name change) or their customer group changes (eg. special services).

If you are not a university member (do not have university user credentials), you can update your contact information in the Helka database. Your information can also be updated at the library’s customer service desk.

You will need to visit the library’s customer service desk for a name change or replacing your library card. In case of a name change, your library card will be replaced without a fee.

The details stored in the Helka customer register include, for example, your contact information, personal identity code and loan information. This information is stored for three years from the date of the latest transaction if you do not have any outstanding obligations to the library (e.g., loans or fees).

Employees of the Helka libraries have the right to process customer information when it is necessary in order to provide you with services. Such situations are, for example, loan transactions, rectification of customer details and sending out reminders.