Follow the instructions for the corona situation displayed in the library. The safety of our customers and staff is important to us.

Each customer is responsible for following these safety instructions in all Library premises.

  • Protective face masks can be used at your own discretion on library premises. You can get a face mask from the building’s porter for free, or buy one from the library’s customer service.
  • Keep adequate distance from other customers and library staff.
  • Please take care of hand hygiene.
  • Only visit the library when you're healthy.
  • Use disinfectant towels to clean shared devices. You can get disinfectant towels from library’s customer service or from the building’s porter.

Collections and materials

Borrowing, returning and reservation pick-ups are available as a self-service. You are able to pick up books from the shelves and borrow them using the self-service machines. Reserved books can be picked up in the self-service pick-up area. You can return books to the check-in machines and return boxes.

Reference library material, which is not available for home loan, can be accessed normally. Printed master’s theses and other material at the closed stacks can be requested through Helka database.

Stacks and reading areas in the Kaisa House are partly out of use due to a sprinkler system repair work. Material from the closed stacks cannot be borrowed, but you can make reservations in the Helka database. There’s a notice in Helka database saying “Not available xx.xx-xx.xx". More information on the renovation page.

Facilities and equipment

Protective face masks can be used at your own discretion on library premises. You can get a face mask from the building’s porter for free, or buy one from the library’s customer service.

Slightly over half of the reading and working places are in use. Places for keeping the safety distances are marked. All library users must ensure that safety distances are adequately observed.

Group study rooms and facilities for researchers are available for university community and can be booked in Office365 calender.

Reading and working areas on all of the campus libraries can be used to attend online lectures. The reading and working areas are primarily shared, orange zones, where talking quietly is allowed. You can follow lectures from the computer using headphones and participate in remote teaching through discussion. Computer rooms are also in use and are well suited for following distance learning. 

  • In Meilahti, the library facilities in the second floor are dedicated primarily to quiet work. Discussion and attendance in online lectures is permitted in the first-floor facilities. 

  • The first floor of the redesigned Viikki Campus Library is a busy entrance space dedicated to service transactions, which makes it well suited to attending online lectures.

The multifunction printers can be used with a personal ID card and the University of Helsinki user account for copying, scanning and printing. You can copy and scan documents by using the Print In City service if you do not have a University of Helsinki user ID. 
 
Use disinfectant towels to clean shared devices. You can get disinfectant towels from library’s customer service or from the building’s porter.

Students of the University of Helsinki

Helka library card via the Studies Service
Students at the University of Helsinki can acquire a digital Helka library card via the Studies Service. If you acquire a digital Helka card, you do not need a plastic Helka card at all.

  1. Log in to the Studies Service with your Helsinki University username and password. After signing in, you will see the Helka card icon in the upper right corner. With a mobile device, the Helka card can be found in the upper right corner in the hamburger menu.
  2. The service first directs you to activate your customer information in the Helka database. After activation, you can purchase the Helka card at the Studies Service as directed.
  3. Set the PIN code and press save. Your digital Helka card has been created and will be ready to use straight away.

Once you have the library card, you can request books, renew loans and, when necessary, pay overdue fines in the Helka database. Do not update your contact information in Helka, as the contact information is automatically updated from the background systems of the University of Helsinki. So, please notify university services (eg Sisu) of any changes in your contact information.

Helka library card from the customer service desk
If you prefer a plastic library card, you can acquire a Helka card from the library's customer service.

  1. Activate your customer information in Helka database by signing in with your Helsinki University user credentials.
  2. After activation, you can pick up your Helka library card from any Helsinki University Library location during customer service hours. Please remember to bring an official ID card.
  3. Set a PIN code in your customer account in the Helka database. The PIN code is needed only when you borrow print material using the library's self-service lending machines.

Once you have the library card, you can request books, renew loans and, when necessary, pay overdue fines in the Helka database. Do not update your contact information in Helka, as the contact information is automatically updated from the background systems of the University of Helsinki. So, please notify university services (eg Sisu) of any changes in your contact information.

Staff of the University of Helsinki

  1. Activate your customer information in Helka database by signing in with your Helsinki University user credentials.
  2. After activation, you can pick up your Helka library card from any Helsinki University Library location during customer service hours. Please remember to bring an official ID card.
  3. Set a PIN code in your customer account in the Helka database. The PIN code is needed only when you borrow print material using the library's self-service lending machines.

Once you have the library card, you can request books and renew loans in the Helka database. Do not update your contact information in Helka, as the contact information is automatically updated from the background systems of the University of Helsinki. So, please notify university services of any changes in your contact information.

Other customers (no university user credentials)

  1. Acquire a Helka library card with this online form. On the first stage you only need to give your email address. Helka will then send a link to your e-mail, which you can click to fill in the information required for the library card. 
  2. After you get the Welcome email from the Helka database, your Helka card is ready for pick-up. You can pick up your card from any Helsinki University Library location during customer service hours. Please remember to bring an official ID card.
  3. Once you have the library card, you can request books, renew loans, update your customer data in the Helka database and, when necessary, pay overdue fines.
  4. In order to use the library's self-service lending machines, you need a PIN code which you have to set in your customer account in the Helka database. You need to have a valid e-mail in the system to be able to log in to Helka.
  • Chat on the library website is available Mon-Fri 9-16.
  • Phone service in the Main Library Kaisa House (02941 23920) is available Mon-Fri 8-20 and Sat 11-17.
  • The Main Library's customer service desk at Kaisa House is open Mon-Fri 10-19 and Sat 11-17.
  • Customer service desks at the Campus Libraries are open Mon-Fri 10-17.

Questions and feedback can be set also through email or webform.

As a rule, library staff will work remotely. Contact the library experts through service addresses.

You can make a reservation for material using the Helka database. All library material can be reserved in the same way whether they are on loan, in a closed collection or on the library shelf. Textbooks can only be reserved when all copies are on loan.

Select the pick-up location from where you want to collect your reservation. You will find the options in Helka. Kumpula and Meilahti can not be selected for pick-up location between June 14 and August 8, because the campus libraries are closed in the summer.

Reservations are arranged on the pick-up shelf according to the last pick-up date and request ID numbers. You will find this information in the notification that Helka sends by e-mail. The request ID is personal and stays the same in all your reservations.

  • Open the email notification when you go to the reservation shelf.
  • Check the last pick-up date from the notification. Pick-up dates are marked on the reservation shelf with green tags.
  • Go to the last pick-up date mentioned in your email notification and search for your reservation with your personal request ID. Reservations are in alphabetical order according to the first letter of the request ID.
  • Use the self-service lending machine to check out books before leaving the library.

You can borrow reserved books only with the card used for the reservation. A fee of €3 will be charged for any uncollected reservations. If you do not need the item you requested, please cancel the reservation in your customer data in Helka.

Due dates have been postponed during the exceptional situation. You can see the due dates of your loans from your user details in Helka and you are able to renew the loans yourself. 
 
A loan cannot be renewed and the due dates won't be postponed if there are requests for the item, the loan has reached the renewal time limit, or if your borrowing rights have been suspended.

The collection process during the exceptional situation

The Library’s overdue notices are sent out even during the exceptional situation. The second overdue notice (warning about the collection) is also sent out as usual.

Collection of loans was on hiatus in 2020 due to the exceptional situation, but this year collection process will resume again. Collection of loans overdue in 2020 will start in February 2021.

If there is any doubt about the loans or payments, please contact the service address hulib-selvitykset@helsinki.fi

Please note that the Kaisa House and Viikki are undergoing renovations that may occasionally affect working conditions in the library. Renovation work causes some noice and spaces are partially out of use.

  • Stacks and reading areas in the Kaisa House are out of use due to a sprinkler system repair work. Material from the closed stacks cannot be borrowed but you can make reservations in Helka. There’s a notice in Helka database saying “Not available xx.xx-xx.xx". More information on the renovation page.
  • New premises of the Viikki Campus Library will open on the K1-2 floors of the Info Centre on Friday, October 1, 2021. The renovation will continue in the Info Centre until summer 2022, which affects also the Campus Library premises.

The electronic collections of the library are accessible to all university students and staff remotely, regardless of location.

Electronic resources of the library can be used by the students, teachers, researchers and staff of the University of Helsinki, and students of the Open University of the University of Helsinki. Accessing the electronic resources from outside the library locations via a remote connection requires a University user account.

During the exceptional situation, you can study information seeking by taking online courses or via various learning materials.    

Remote Guidance on information seeking  

If you need online advice how to seek information or use resources, you may book a time for remote information seeking.  You will find the instructions and link to the booking calendar on the remote guidance website.  

Webinars  

You can browse the library course selection at the Instructions for students

Research Data Management basic lectures

Research Data Management basic (RDM basics) lectures are provided currently by Zoom. Please sign up for courses, link to zoom-meeting will be sent for those who has signed up. See the timetable & enrollment instructions here.

Data Management Plan Workshops

Insted of Data Management Plan (DMP) workshops University of Helsinki Data Support provides personal support with DMPs during spring 2020. Don´t hesitate to contact us by email: datasupport@helsinki.fi

The Academy of Finland’s September Call and DMPs –webinars

See more details on Data support´s website.

University of Helsinki Data Support

The Data Support at the University of Helsinki assists UH researchers in the management of research data. Contact us with any question concerning research data. Email: datasupport@helsinki.fi